We are happy to be able to tell you that with your help and the hard work of our Operations teams, we have restored service levels for processing and issuing new life insurance contracts back to within our pre-pandemic targets.

As you have seen in our regular updates throughout 2021, key metrics for issue times have continued to trend in a positive direction. The same is true for our other indicators like underwriting decisions and data entry. The result is that we are once again able to provide the level of service you expect and rely on from Empire Life.

This progress continues as you can see below for the period ending August 15th* with nearly every key indicator trending positively over the past six months. Note the significant improvements in issues times for applications using the electronic health questionnaire:

Remarkably, these gains have been achieved at a time when Empire Life’s volumes of new life insurance business are trending near all-time highs. This would not have been possible without your partnership and willingness to work with our teams as we adapted to the new business reality in real-time.

KEY OPERATIONAL IMPROVEMENTS IN 2021

Empire Life welcomed 40 wonderful new people to our Retail Operations teams in 2021!

You’ve told us that it’s our people who make the Empire Life difference come to life for you. That’s a big reason why we made adding to our Operations teams a top priority in 2021. We’ve been delighted to welcome 40 new skilled and enthusiastic people to our Customer Service, New Business and Underwriting teams.

That we’ve been able to restore key service level standards so quickly confirms our belief that it’s our people who make the difference.

Continued focus on process innovation and improvement

Continuous improvement and process innovation has also been a key driver in 2021. In particular, enhancements to the user experience of the eHQ in the Fast & Full® Life App and the introduction of no-fluid underwriting for life coverages of up to $2-million have driven a significant increase in instant-issue contracts.

Earn up to +15% more FYC with the Fast & Full eBundle Bonus! 

You still have time to take advantage of our eBundle Bonus offer and earn up to 15% more FYC** with eHQ and eContract Delivery.

*Empire data on file.
**The additional FYC is bonusable. Available on all life insurance products and applications using the Fast and Full Application until September 30, 2021. This promotion can be withdrawn by Empire Life at any time

FOR ADVISOR USE ONLY. Not for distribution to the public.

The information in this document is for general information purposes only and is subject to change without prior notice. Empire Life assumes no responsibility for any reliance made on or any inaccuracy in the information contained in this document. Policies are issued by The Empire Life Insurance Company.