In an effort to provide standout customer experience to our advisors and our clients, SSQ Insurance has recently improved the method of transmitting communication for all claims files.

The improvement will enable our advisors to be more proactive with their clients throughout the claims process while strengthening their customer relationships.

As of November 15, 2021, when a new claim communication is sent to the claimant, the advisor of record will automatically receive an email notifying that a copy of this communication is now available in the new "CLAIMS" section.

In the files of clients who receive benefits, the cheque stubs will always be sent to our MGA partners, who will forward them to our advisors directly.

Please refer to the REPORTS section in our secure advisor website, simply click on the CLAIMS tab at the top left side of the page and input the policy number to search. 

In the new CLAIMS section, you will see the most recent communication addressed to the claimant.

By digitally accessing these notifications, our advisors will be able to proactively take action with their clients before they receive the letter via Canada Post mail.

This change will eliminate postal delays and make it easier to communicate with your clients, thereby supporting the claimant throughout the claims process.

Log on to our  secure advisor website to learn more about this new feature.

Please note that this change does not apply to La Capitale claims.

Thank you for your continued partnership. If you have any questions, please contact SSQ Insurance partner services at 1 800 565-4550.