Speeding up our average issue times

We are always listening to your feedback, and improving our service levels is a key priority. We’re pleased to share that one of the key metrics we’ve been measuring, the percentage of policies issued in under 5 days, has improved in the last half of September as you will notice in the numbers below. 

For the last two weeks of September, 47% of Fast & Full^® applications were issued in less than five days¹ when using the electronic Health Questionnaire (eHQ) and eContract delivery. While the metrics below are the average issue times, we know that many policies are issued MUCH faster, often within hours.  

Did you know?

You can speed up the application process for your clients by using the Fast & Full Life app and opting for the electronic health questionnaire (eHQ) and eContract delivery. By doing this, you can earn up to 20% more FYC² until December 31, 2022, with the eBundle Bonus which has been extended until the end of the year. See below for more information.

We'll continue to keep you posted on our progress and actions to improve the processing times in the coming weeks.

Thank you for your continued support!