Customer Service Individual Insurance 2013 Year-End Deadlines and Closures
As the end of the calendar year is fast approaching we are pleased to provide information regarding the 2013
year-end deadlines and modified hours of operation of our Client Contact Centres as noted below:
LIFE AND HEALTH INSURANCE PRODUCTS
The final processing day for 2013 transactions is December 20. Please note the following specific deadlines:
New Business:
– All applications must be received by December 18 in order for the sales to be included as 2013 business.
– We will do our best to process for 2013 approvals received from Underwriting and all outstanding settlement
requirements received after December 18.
Direct Withdrawals:
– Pre-authorized debits for 2013 cannot be stopped after December 16.
Disbursements:
– All cheques/electronic fund deposits processed after December 20 will be dated 2014.
CLIENT CONTACT CENTRES
The individual life and health contact centres will be available as follows:
Client Contact Centre – Holiday hours – Toronto
ALL TIMES EASTERN STANDARD TIME
December 24: Essential services 9 a.m. – 1 p.m.
December 25 – 26: CLOSED
December 27: 8 a.m. – 5 p.m.
December 30: 8 a.m. – 7 p.m.
December 31: Essential services 9 a.m. to 1 p.m.
January 1: CLOSED
January 2: 8 a.m. to 7 p.m.
Client Contact Centre – Montréal
December 24: Essential services 9 a.m. to 1 p.m.
December 25 – 26: CLOSED
December 27: 8 a.m. to 5 p.m.
December 30: 8 a.m. to 5 p.m.
December 31: Essential services 9 a.m. to 1 p.m.
January 1 – 2: CLOSED
January 3: 8 a.m. to 5 p.m.
We hope that this information is useful and will avoid any delays related to the reporting of sales. For any questions regarding this communication, please call the Client Contact Centre.